6.0 Purpose and Key Terms of 15 ITIL Practices ITIL 4 Practice Quiz
70 exam-style questions covering 18% of the ITIL 4 exam. Instant feedback on every answer, progress tracking, no signup required.
This domain is part of the ITIL 4 Foundation practice test. Each question is tagged by exam objective and difficulty so you can drill exactly the areas you need.
Sample Questions
What is the purpose of the information security management practice?
- A. To protect the information needed by the organization to conduct its business
- B. To authorize every change to services before release
- C. To manage all supplier contracts and supplier performance
- D. To restore normal service operation after an unplanned interruption
The practice protects organizational information so business can be conducted safely and reliably. This is the correct answer.
Which statement best matches the ITIL 4 purpose or key terms for information security management?
- A. It helps ensure information risks are understood and treated according to organizational needs
- B. Specifically, to oversee all supplier contracts and supplier performance
- C. Specifically, to recover normal service operation after an unplanned interruption
- D. Specifically, to approve every change to services before release
The statement aligns with the purpose and expected terminology for the information security management practice. This is the correct answer.
Which statement about the information security management practice is CORRECT?
- A. To oversee all supplier contracts and supplier performance
- B. It focuses on confidentiality, integrity, availability, authentication, and non-repudiation where appropriate
- C. To recover normal service operation after an unplanned interruption
- D. To approve every change to services before release
This statement matches the terminology and purpose of the information security management practice. This is the correct answer.
What is the purpose of the relationship management practice?
- A. To maintain accurate information about configuration items
- B. To establish and nurture links between the organization and its stakeholders at strategic and tactical levels
- C. To record and report selected changes of state as events
- D. To move changed components into live environments
The practice supports useful relationships with stakeholders so needs and expectations are understood. This is the correct answer.
Which statement best matches the ITIL 4 purpose or key terms for relationship management?
- A. To register and report selected changes of state as events
- B. It focuses on broad stakeholder relationships rather than only supplier contracts
- C. To move changed components into live environments
- D. To maintain accurate information about configuration items
The statement aligns with the purpose and expected terminology for the relationship management practice. This is the correct answer.
Identify the missing word(s): The practice that is most closely associated with this description is [?]. To protect the information needed by the organization to conduct its business
- A. In this case, to recover normal service operation after an unplanned interruption
- B. In this case, to approve every change to services before release
- C. information security management
- D. In this case, to oversee all supplier contracts and supplier performance
The description is the purpose of the information security management practice. This is the correct answer.
Which statement about the relationship management practice is CORRECT?
- A. To capture and report selected changes of state as events
- B. To move changed components into live environments
- C. It identifies, analyzes, monitors, and improves stakeholder relationships
- D. To maintain accurate information about configuration items
This statement matches the terminology and purpose of the relationship management practice. This is the correct answer.
A regional bank's IT operations team is reviewing service management practices. Which activity is most closely associated with information security management?
- A. Here, to approve every change to services before release
- B. Here, to oversee all supplier contracts and supplier performance
- C. Here, to recover normal service operation after an unplanned interruption
- D. It supports policies, controls, and behaviors that protect information assets
The activity supports the purpose and key terms of the information security management practice. This is the correct answer.
Key Terms in This Domain
- Monitoring and event management: Practice: systematically observe services and components and record and report selected changes of state (events)
- Event: Any change of state significant for management of a service or other configuration item
- Service relationship management: Joint activities between provider and consumer to ensure continual value co-creation
- Improve (SVC activity): Ensures continual improvement of products, services, and practices across the value chain
- Information security management: Practice: protect the information needed by the organization to conduct its business
- Release management: Practice: make new and changed services and features available for use
- Service configuration management: Practice: ensure accurate information about configuration of services and configuration items is available when and where needed
- Deployment management: Practice: move new or changed hardware, software, documentation, processes, or any other component to live environments
- Continual improvement (practice): Practice: align organization practices and services with changing business needs through ongoing improvement
- Service relationship: Cooperation between a service provider and service consumer that includes service provision, consumption, and relationship management
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Other ITIL 4 Domains
- 1.0 Key Concepts of Service Management
- 2.0 ITIL Guiding Principles
- 3.0 Four Dimensions of Service Management
- 4.0 ITIL Service Value System
- 5.0 Service Value Chain Activities
- 7.0 Seven ITIL Practices in Detail
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